Designed by Freepik
Course information
Business Services will provide students with the knowledge, skills and understanding of business practices, procedures and concepts relevant to working in a business service and/or business industry environment. Business Services is a very practical subject where students develop skills in computing, administration, office work and touch typing. Students learn to analyse, problem solve, make decisions and develop interpersonal and intrapersonal skills suitable for employment and further training.
Students can gain nationally recognised vocational Certificates II and III in Business. Structured Workplace Learning (SWL) and ASBA (Australian School Based Apprenticeship) opportunities will be provided through contact with local businesses and companies.
Post-school pathways
Do you enjoy or are you good at Business Studies? (pdf, 110kb)
Do you enjoy or are you good at Social and Behavioural Sciences? (pdf, 110kb)
Workload expectation
Commerce subjects require regular and consistent revision of course content as well as detailed planning and research for assessment tasks outside of class time in order to receive outstanding results.
Course pattern
May be available as a Minor or Major.
Suggested Minor course
Semester | Unit |
|---|---|
Unit 1 | Project Management |
Unit 2 | Relationship Development |
Working in Business Administration 1 and 2 must be completed to be able to complete units 3 and 4. If you have completed your Certificate II at your high school we need evidence to support this.
Suggested Major course
Semester | Unit |
|---|---|
Unit 1 | Project Management |
Unit 2 | Relationship Development |
Unit 3 | Workplace Practices |
Unit 4 | Information Management |
Unit descriptions
Unit 1: Project Management
Students apply project management skills to completing tasks in a simulated work environment. They develop the knowledge, skills and understandings that are required to provide effective organisational support. Students plan and implement workflows using business tools and reflect on opportunities for improvement and innovation.
Unit 2: Relationship Development
Students analyse relationship development concepts, theories and models and apply these in a range of contexts. They investigate essential workplace practices and procedures for meeting customer service and stakeholder expectations. Students investigate digital platforms for providing customer service and communications. They analyse a range of procedures and practices for professional and personal innovation and improvement.
Unit 3: Workplace Practices
Students analyse concepts, models and theories that underlie workplace practices. They investigate professional communication, collaboration, and teamwork skills. Students assess wellbeing programs and practices for self and others. They develop knowledge and skills for producing business documents using Microsoft Office Package and apply these skills to work effectively in a variety of environments. Students refine literacy skills for the purposes of understanding, planning, editing, publishing, and communicating within a range of workplace situations, reflecting on their effectiveness.
Unit 4: Information Management
Students investigate information management systems within organisations. They solve problems to improve organisational outcomes. Students analyse software applications used for recording and tracking information and apply skills in their use. They assess business records, efficiency, and effectiveness and reflect on their business impacts and compliance with ethical standards. Students refine numeracy and literacy skills for the purposes of understanding, processing, representing, and communicating organisational information.